Our History
As the head coach and founder, I’d like to share a little about how Full Circle Coaching and Consulting came about.
Running a Thriving Practice
I was a successful entrepreneur running a bustling chiropractic practice. I had a six-figure income to provide the lifestyle my family wanted while working just 25 hours a week and taking a few months of holiday every year.
People would ask, “How do you do it?” For some time, I’d take their calls and answer their questions as best I could. It got to a point, however, where I needed to make a choice: keep going as I had been, or teach other people how I’d gotten there. I felt that I owed it to people to help them understand how I designed my ideal life and manifested it.
Today, I help people from all over the world from professions as varied as chiropractic, plumbing, accounting and other industries to learn how they can do the same.
What Sets Us Apart: The Full Circle Model of Authentic Excellence
We believe that every single one of the seven billion-plus people on the planet has an authentic essence: a gift completely unique to them that must be expressed. Just as a tree grows leaves each spring and geese fly south in the fall, there is an innate manifestation in every living being to express their essence. I’ve created a four-pillar model to help you develop your authentic essence and how to manifest it.
Breaking Down the Four Pillars
Let me give you a quick description of the model. First, you need to be crystal clear on who you are – and who you are not. Too often, people fall into someone else’s definition of who they should be by adopting their values and their priorities and goals as a result. We’ll clear away that clutter to reveal your true authentic essence, which will give you the creativity, power and wisdom to create or clarify your vision. We’ll help you define YOUR core values and the goals and priorities that naturally unfold from them, both personally and professionally. As they become clear, we’ll be able to help you develop your authentic vision, release the blocks to that vision, develop the systems that will support your vision and define and recruit the team you need to achieve it all.
A Quick Word from Our Coaches
Dr. Tom Preston
Founder of Full Circle Coaching
Almost 30 years after launching Full Circle Coaching, the thing that still drives me to get up at 5:30 a.m. most mornings is the unshakable certainty I have that each individual can be, do and have absolutely anything that their heart truly values and their mind can visualize.
The ability to open someone’s eyes to their incredible inborn potential and then teach them the skills needed to manifest it while removing the blocks to its full manifestation brings me joy at the core of my being.
The enhanced prosperity, joy, fulfillment and love I have witnessed in the thousands of clients Full Circle has served over the decades continues to drive me to serve even more clients and help them design the amazing life and business they were born to manifest.
Why Practice Owners and Their Teams Choose Full Circle:
You’re in good hands. We know the business better than anyone. Our team is made up of current practitioners and experienced coaches who know what practice is like today, not from a time gone by.
The process is easy. We don't ask you to blow up your practice and transform it into something completely different. This is your practice and your life. Our operating model is designed with that key concept.
You don’t have to reinvent the wheel. We've made every mistake in the book... but we've learned from them and written down the answers. Our blueprints will get you to the solutions quickly and save you countless hours and dollars doing so.
We’ll keep you accountable. We aren't preaching from a pulpit; we're in the trenches right next to you. As a result, we build our Full Circle model around accountability. Don't join us if you're not ready for honesty because we truly treat your success as our own.
Evidence of Excellence
We are incredibly proud of our clients. Combined, they have helped millions of people across the globe to get healthy and live authentically. Here are a few examples.
Dr. Marci Anderson
Markham, Ontario
Dr. AJ Pacis
Mississauga, Ontario
Dr. Rob Green
Kitchener/Waterloo, Ontario
The Latest From Full Circle
Reducing No-Shows: Strategies to Improve Patient Attendance
No-shows can be frustrating for chiropractors—empty appointment slots mean lost revenue and inefficiencies in patient care. While some missed appointments are unavoidable, many can be prevented with the right strategies.
This guide explores proven techniques to help your practice reduce no-shows, improve patient accountability, and maintain a consistent schedule.
Why No-Shows Hurt Your Chiropractic Practice
Missed appointments don’t just impact revenue—they disrupt workflow and delay patient progress. If patients don’t attend scheduled treatments, their health may suffer, leading to less effective results and lower retention rates.
The True Cost of No-Shows:
💰 Financial Loss – Every empty slot means lost revenue.
⏳ Wasted Staff Time – Preparation, setup, and patient coordination go unused.
🩺 Reduced Patient Outcomes – Missed treatments can slow progress and lead to dropouts.
Preventing no-shows helps your practice run smoothly, keeps patients engaged, and ensures a steady revenue stream.
Proven Strategies to Reduce No-Shows
1. Send Automated Appointment Reminders
Many patients forget their appointments. Automated reminders via text, email, or phone calls significantly reduce no-shows.
✔ Use SMS reminders 24-48 hours before the appointment.
✔ Provide easy rescheduling options within the message.
✔ Ensure reminders include appointment time, location, and provider details.
💡 Pro Tip: Use software like Google Calendar, ReminderCall, or Weave to automate reminders.
2. Implement a No-Show Policy with Clear Expectations
A clear no-show and cancellation policy educates patients on the importance of attendance.
✔ Require 24-hour notice for cancellations.
✔ Charge a small cancellation fee (if appropriate for your patient base).
✔ Post policies on your website, intake forms, and appointment confirmations.
💡 Pro Tip: Verbally remind first-time patients about your policy during their initial visit.
3. Offer Online Booking & Easy Rescheduling
Many patients miss appointments because rescheduling is inconvenient. An online booking system allows patients to cancel or change appointments effortlessly.
✔ Offer self-scheduling via your website or a patient portal.
✔ Provide a waitlist option so last-minute cancellations can be filled.
✔ Keep an easy-to-access rescheduling link in reminder messages.
💡 Pro Tip: Use scheduling tools like Acuity, Zocdoc, or ChiroTouch to enhance the booking experience.
4. Build Stronger Patient Relationships
When patients feel connected to their chiropractor, they’re less likely to miss appointments.
✔ Engage patients during visits – Ask about their progress and concerns.
✔ Follow up with personal check-ins – A quick call from your staff shows you care.
✔ Explain the importance of consistent treatment – Many patients don’t realize skipping visits can delay recovery.
💡 Pro Tip: After an appointment, send a thank-you email with reminders about their care plan.
5. Schedule Appointments at the Right Time
Patients forget morning appointments and often cancel late-afternoon slots due to fatigue.
✔ Offer appointment times based on patient preference – Ask during intake what times work best.
✔ Prioritize first-visit follow-ups – Patients with early positive experiences are more likely to stay consistent.
✔ Consider double-booking certain slots – If a no-show happens, you won’t lose time.
💡 Pro Tip: Track which time slots have the most no-shows and adjust scheduling accordingly.
6. Reward & Incentivize Consistency
Positive reinforcement keeps patients committed to their chiropractic care.
✔ Offer small incentives (discounts, free wellness guides) for perfect attendance.
✔ Introduce a loyalty program for patients who attend regularly.
✔ Highlight patient success stories on social media to encourage commitment.
💡 Pro Tip: A “Chiropractic VIP Program” that rewards long-term patients can increase attendance rates.
Final Thoughts: Keep Your Schedule Full & Patients Engaged
Reducing no-shows requires a proactive approach—with reminders, policies, online booking, and strong patient relationships, you can minimize missed appointments and maximize practice efficiency.
Want to improve patient attendance and optimize scheduling? Download our No-Show Reduction Checklist or book a free strategy call today!
For nearly 30 years, we have helped doctors own their practices while living the personal lives of their dreams.
It all comes down to a simple formula that you can implement in less than an hour a week...
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